The office and site will close for the festive break from Friday 20th December and reopen on Monday, 6th January.

Orders made online during this holiday will not be despatched until 6th January.

Last UK posting dates for Christmas 2024

Friday 20th December - Royal Mail Tracked 48*
Saturday 21st December - Royal Mail Tracked 24*

All orders are hand-wrapped with care and attention.

Do contact us if you would like a message included.

All of our products are stored at the Woolmill in Knockando, Scotland.

We ship goods out daily. Our post is normally collected between 12:00 PM and 1:00 PM, so orders close to that time may not leave us until the next shipping day.

If you need your order quickly, do get in touch and we'll do our best to help!

All UK orders, delivery starts from £5.50.We use Royal Mail for UK deliveries.

48 Hours Tracked and Signed For, estimated 2-3 working days.

For all European orders, delivery starts from £9.00.

We use Royal Mail for European deliveries.International Tracked and Signed For, estimated 4-10 working days.

For all International orders, delivery starts from £9.00.

We use Royal Mail for international deliveries.

International Tracked and Signed For, estimated 5-18 working days.

Goods may be subject to import duties and taxes outside the UK, which are levied once a shipment reaches your country.

Knockando Woolmill cannot be held responsible for these charges which must be paid for customs clearance.

We want you to satisfied with your purchase. Up to 100 days after purchase, we are happy to accept returns if the product is unused and in its original condition.

We try to make returning goods as quick and easy as possible. For UK customers, to request a returns label, please email office@kwc.co.uk. Once you have downloaded and printed your label, simply attach it to your parcel and drop it off at your local post office.

If you are looking to make an exchange, please include a note in the parcel detailing what you would like instead.